Each piece is lovingly handcrafted and made to order. Please allow ~8 weeks from the time we receive your sentimental elements for your jewellery to be completed.

We’re happy to arrange an appointment at Mandala Club to assist you with ring sizing.If we’re unable to find a mutually convenient time, you may also request a complimentary ring sizer upon confirming your order — so you can find the perfect fit from the comfort of home.

Yes, you will need to ship your sentimental elements to us. Once your order is confirmed, we’ll send you detailed instructions on how to pack and where to send your items safely.

Yes, pick-up can be arranged within certain areas. Please contact us directly to check availability and coordinate the pick-up.

As each piece is custom-made with your unique elements, we are unable to accommodate changes of mind after delivery.

Due to the personalised nature of our keepsake jewellery, all sales are final and we do not offer refunds or exchanges.

Yes, we offer engraving for bespoke pieces. You can select this option during the order process or contact us to customise your request.

Caring for Your 9K & 18K Gold Jewellery

• To maintain your jewellery’s natural shine, gently clean it with warm soapy water and a soft cloth. Avoid harsh chemicals, perfumes, or abrasive materials, and store each piece separately to prevent scratches.
• With a little care, your solid gold jewellery will remain radiant for years — a true heirloom in the making.